Knowledgebase in Outlook
I stumbled onto an interesting, and free, tool to turn an Exchange Public Folder into a searchable knowledgebase of tips as I was browsing my feed reader this afternoon, thanks to IT Techno-Babble.
It’s from the folks who sell the Public Folder for Helpdesk product, which is an interesting idea in and of itself, called Outlook Knowledgebase.
Now, obviously, there are some nice features that integrate with the paid Public Folder for Helpdesk product, but even without those, this seems like a no-brainer way to throw together a knowledgebase to share tech tips, have them be searchable, and have it easily accessible to everyone in your organization without the need for maintaining any kind of database or webserver back-end. I might have to send this to our training guru and see if it’s something he wants to look at.
If any readers want to give it a shot, let us know how it goes!
